Frequently Asked Questions

  • Member Minder Pro: Member Minder Pro offers a powerful and integrated suite of software that makes all of the functions of member management seamless and easy.

    Paycove: Tailor’s billing to customer and business needs. They have partnered with Team Merchant to provide the payments gateway for MMP. They create the payment page, and provide real-time transaction information.

    Payfactory: Payfactory specializes in embedded payment facilitation (payfac) services for Integrated Software Vendors and Subscription as a Service (SaaS) companies. Our gateway-friendly platform integrates with software systems to provide seamless payment facilitation with little to no development required, allowing our partners to minimize integration costs and quickly gain a new revenue stream. Founded by payment industry veterans, we believe that integrated processing should be simple, frictionless and fast – while also maintaining the highest level of security, customer service and human support. Learn more at https://payfactory.io Login https://partnerportal.payfactory.app

    Team Merchant: We provide transparent payment processing solutions, education, and support and have partnered with MMP to provide a seamless payments experience. We are all Rotarians.

    https://teammerchant.com/blog/2021/3/19/doing-things-differently

    Click to see a transaction journey

  • We can... but... It will not send any information back to the DACdb Registration and/or Finance system(s) and will require manual reconciliation, but if you’re okay with that, Team Merchant can set up this process for you. Please email info@teammerchant.com

  • Payfactory only reports on deposits into your bank account. So the transaction will not show up until the money is deposited.

    For real time transaction information please login to https://paycove.io

  • Reasons why the funds might not end up in bank account the next day:

    Transactions can take a full business day to process if there aren’t any delays.

    A transaction run on Monday before 8pm EST will process Tuesday, and be deposited into your account on Wednesday. Rarely- it may be Thursday.

    Login to Paycove to see real-time transaction information.

  • Something isn’t showing right in DACdb or iMembersDB:login to DACdb or login to iMembersDB and click on the support tab to chat with their support

    Change my bank account: Payfactory Guide

    Change the account owner/signer: Note incomplete forms will not be processed. Use This Form and submit it as ticket to Payfactory

    I have questions about a transaction and how it is showing in Paycove or Payfactory: Team Merchant - email club and transaction details to info@teammerchant.com or schedule a support call.

  • For Legacy Plan companies that absorb the fees:

    Account fees are deducted from your account on file by Payfactory at the end of the month. To see details login to https://partnerportal.payfactory.app and click on “Billing.”

    Click on the month for an expanded view.

    For Platform Plan companies that pass along Platform Fee:

    Payfactory holds the platform fee at the time of payment, and there will not be a regular billing.

    The only situations where you would receive a bill is:

    • Chargeback: $35

    • Billing Rejects: $35

    • ACH return Fee $5

  • A fee clubs can charge their members for the convenience of paying securely online.

    For legal reasons, this is not a convenience fee or a surcharge, but a fee charged for the convenience of secure online transactions from Payfactory.

    It must be applied to every payment on the account, and applied to all transactions on that account.

    Payfactory will hold the fee at the time of payment so the clubs will not have to account for it. The fee is not adjustable.

  • Please reach out to DACdb or iMembersDB support for assistance with reconciliation. They are happy to help.

    Please login to https://dacdb.com or https://imembersdb.com and click on the support tab to speak with their live chat.

  • ACH needs to be manually refunded through PayFactory. It can only be voided if caught before it batches out at 3pm EST on the same day.

    Please make a ticket with Payfactory including the payment details to be refunded.

    Payfactory Guide

  • A lot of clubs use DACdb to make a calendar event for a QR code to take payments at live events.

    If you would prefer to have a handheld device they are iOs only, $157 + shipping and you can find more information about them here: https://mmp.teammerchant.com/dacdb-handhelds.

  • Please complete the Control Prong Change form. Both parties need to sign, and the form needs to be filled out in its entirety, including the new account owner’s (AKA control prong’s) Social Security Number to be processed. For federal compliance, we need the social security number to do an identity verification for the person who is in charge of the account.

    Account Owner (Control Prong) Update Form

    Please do not email this form. Submit it securely as a ticket on your Payfactory account.

    See how to make a ticket in our Payfactory Guide

  • Yes, depending on the country:

    Canada

    46 Other Countries

  • Submit a ticket with PayFactory, however AMEX does not have a different cost for your account.